Terms & Conditions
Shipping & Return Policy
• All prices in US Dollars and we currently only ship to the USA. Contact us for International requests.
• Shipping is free for rugs under 10 lbs (small runners). Additional shipping charges apply to Hawaii and Alaska.
• For In Stock products on our website, they will be shipped within 1-2 business days of placing your order.
• Shipping is via FedEx Ground from Washington State.
• Returns are honored within 14 days. Customer will pay return shipping charges and rug must be returned undamaged.
• Vacuum regularly (once a week or so) and never use the beater bar. Make sure the bristles aren’t rubbing against the fibers.
• Spot clean with cold water, cold water mixed with a couple of drops of dish soap or Wool Clean.
• Immediate professional cleaning recommended for larger spills.
• Rugs should be professionally cleaned every 3-5 years. Rugs in entry ways or high traffic areas should be washed more regularly.
• All rotate rugs every 6 months for even fading and traffic patterns.
Due to the handmade nature of hand woven products, we do not offer a period of warranty on these items. However, we are interested to know if there is evidence of early wear. Please contact us with any issues.